Job Summary

The Law360 Account manager will be responsible in managing standalone Law360 accounts assigned to him/her under the Law360 Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing segment value. 

We are looking for Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers with their needs (including access issues, billing issues, etc.) and assist them to maximize value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimize global resources.

Accountabilities

Manage an existing book of business consisting of standalone, Law360-only accounts (i.e., in charge of renewing customers with existing contracts)Meet Law360 Retention Team Objectives including but not limited to the following:Retention activities through working in advanceGenerate Upsell (POS) opportunities and convert forecasted pipeline to salesEngage with customers to verify user experience and identify pain points; including conduction of account usage review, firm website review, and other pre-call tasksDrive conversations based on mutual understanding with subscriber needs and addressed with value-led proposalsCollaborate with cross functional partners to extend positive customer experience involving addressing billing issues, user/access issues, etc.Other duties maybe assignedAnd other sales task to be assigned

Qualifications, Interests & General Skills Requirements include:

Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)Experience delivering against a monthly, quarterly and annual quota targetAbility to articulate a proven account renewal sales processDesire and passion for success in all you doEnergetic self-starter that can balance teamwork and friendly competitionProven ability to thrive in a high-volume, face-paced renewal environmentExperience in managing customer billing and customer service issuesAbility to communicate with management and a broad range of clientsSuperior communication skills (Interpersonal, written, verbal)3+ years of relevant B2B subscription-based renewals experience (Ideal)

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