Job Summary The Law360 Account manager will be responsible in managing standalone Law360 accounts assigned to him/her under the Law360 Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing segment value. We are looking for Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers with their needs (including access issues, billing issues, etc.) and assist them to maximize value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimize global resources. Accountabilities + Manage an existing book of business consisting of standalone, Law360-only accounts (i.e., in charge of renewing customers with existing contracts) + Meet Law360 Retention Team Objectives including but not limited to the following: + Retention activities through working in advance + Generate Upsell (POS) opportunities and convert forecasted pipeline to sales + Engage with customers to verify user experience and identify pain points; including conduction of account usage review, firm website review, and other pre-call tasks + Drive conversations based on mutual understanding with subscriber needs and addressed with value-led proposals + Collaborate with cross functional partners to extend positive customer experience involving addressing billing issues, user/access issues, etc. + Other duties maybe assigned + And other sales task to be assigned Qualifications, Interests & General Skills Requirements include: + Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units) + Experience delivering against a monthly, quarterly and annual quota target + Ability to articulate a proven account renewal sales process + Desire and passion for success in all you do + Energetic self-starter that can balance teamwork and friendly competition + Proven ability to thrive in a high-volume, face-paced renewal environment + Experience in managing customer billing and customer service issues + Ability to communicate with management and a broad range of clients + Superior communication skills (Interpersonal, written, verbal) + 3+ years of relevant B2B subscription-based renewals experience (Ideal) We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.