Role purpose

The Triage stage within Financial Crime (FC) Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate decisioning), Major Investigations(MJI), Fraud Investigations Management(FIM) and Complex Investigations teams (for investigation).

Main activities

The jobholder will typically deal with the following:

Stage 1

Assessment of referrals received via Financial Crime Unusual Portal (FC-UAR), email, or external source.Identifying and prioritizing referrals received where special action is required, e.g.:where urgent action is requiredstaff-related referrals (internal investigations)Creation of the case onto the case-management systemAllocation of the case to a Triage Investigator (i.e. colleagues dealing with wider Triage Investigations)

Stage 2

Assessing / validating that the referral meets acceptance criteria.Undertaking HSBC exposure check, acceptance criteria and case qualification, prior cases review and additional activities for the Corporate and Institutional Banking customers.Passing case onto Investigations (Complex or MJI or External Investigative Reporting or Function Instructional Manual) or other FC Team (by agreed method)Or, completing the case within Triage and closing the case as appropriate.