**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **About Global Real Estate & Workplace Experience (GREWE)** Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. + GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day + GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost + Strategic Priorities: + Portfolio: Best buildings in the best places at the most competitive costs + Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand + Hospitality: Frictionless experiences for colleagues across moments that matter + Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk The Director, LAC Subregion is a key leadership position in the organization, leading a team responsible for end-to-end footprint operations across the American Express sites in the Latin America and the Caribbean (LAC) geographic region (Mexico & Argentina). **End to End Operations Responsibilities** Responsible for leading an organization of over 500 internal and external HC for end-to-end footprint operations across the Plan / Build / Run E&PS functions for the LAC portfolio of 3 sites. Lead the organization to manage the day-to-day service delivery across 500k square feet and 3 properties, supporting over 4,000 Amex colleagues. Also includes the direct management of our Florida location. **Business Alignment / Partnership** Leads a team of regional, cross functional leaders that partner with the business. The team is comprised of leaders who connect with business leaders across Amex such that working with GREWE is seamless and frictionless from the customers point of view. This leader will establish and cultivate a close business relationship with key leaders, especially those in our Sunrise location. **Facilities Management (Hard Services) Community of Practice Leader** Builds, leads, and influences a team of Facilities Management Hard Services leaders across the Americas. This team will be responsible for the proactive maintenance, repairs, and risk management of all AMERs sites, and this leader will be a subject matter expert on provisioning hard services, working with this cross functional team to proactively maintain our AMERs footprint. **General Executive Engagements** Has direct and frequent executive engagement with senior leaders, GREWE LT, CFOs, and others at the Band 50 level. **How will you make an impact in this role?** **Relationship Lead and Space Planning (75%)** + Cultivate relationships with Business Units (BUs) to understand requirements to support demand forecasting and solutions development. + Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements. + Deliver the strategic workplace known as BlueWork and execute other workplace strategies to maximize utilization. + Develop, drive and verify implementation of GREWE initiatives ensuring appropriate change management and communication throughout the process. + Work with GREWE team members including Operations Excellence, Transaction Management, Design and Construction, Facilities Management, Workplace Services and their contracted resources to ensure project initiatives are executed according to plan, aligned with BU expectations and in accordance with service level agreements and key performance indicators. + Prepare aggressive but achievable solutions for business partners adjusting as necessary based on changing circumstances. + Partner with Colleague Experience Group, Digital Workplace, Security, Communications and other key functional areas for solution development and seamless delivery of GREWE initiatives + Bring new ideas and innovation to current processes and solutions. + Deliver an exceptional customer and colleague experience. **Direct Property Management (15%)** + Responsible for the Mexico City & Argentina strategy and operations, including partnerships with local stakeholders (landlords, city, neighbors, tenants, etc.) + Leads a team of cross functional leaders and functional experts to manage Amex’s LAC region + Establish and cultivates a close business relationship with key Amex leaders to develop a Sunrise plan and deliver operations excellence. This will be in partnership with the VP, GREWE Americas Operations. **End to End Management of the Sub-region (10%)** + Leads an organization of 500 people to deliver end to end services (Workplace Experience, Project Delivery, Facilities Operations) on 3 LAC sites. + Responsible for 3 properties, 0.5 million square feet + Oversees and leads an organization of 1-2 internal Amex employees, and 500 external employees + Supports workplace and facilities for over 4,000 Amex colleagues + Delivers P&L impact across a budget of $35 million annually P&L + Responsible to direct end to end Amex property strategies for the LAC region + Footprint Planning:Deliver master plans for all sites under responsibility, focused on improving workplace experience and delivering profitability + Lead the delivery of FM Operations – hard and soft services:driving operations excellence, reducing down time, proactively mitigating risk, and delivering the most efficient properties possible + Oversight (dotted line) of a sub-regional project delivery activities to manage/deliver projects supporting LAC footprint transformation + Accountable for site risk management including EHS, crisis management, and maintaining quality **Additional Responsibilities** + Position will serve on the Amex GREWE Americas LT + Serves as the key partner to WHQ stakeholders + May serve on external boards of directors in industry groups: Corenet, IAMC, etc. + Rotating member of other councils as appropriate **Required Qualifications** + University/Bachelor's Degree or Equivalent + 10 years' work experience + 5 years' people management experience + Minimum of 10 years of Operations or CRE or facilities experience (or equivalent) is required + Minimum of 10 years managing large teams + Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment **Preferred Qualifications** + University/Bachelor's Degree or Equivalent, MBA preferred + Degree in operations, business or equivalent, is strongly preferred + CFM, MCR, SLCR certifications **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Real Estate **Primary Location:** Mexico-Mexico City **Schedule** Full-time **Req ID:** 25011111