Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. We are seeking a highly organized and detail-oriented Laboratory Support Services Manager to lead and oversee the daily operations of our specimen receipt and processing team. This department is critical to ensuring the accurate and timely intake, verification, and preparation of specimens for clinical testing across multiple disciplines. The ideal candidate will have a strong background in laboratory operations, team leadership, and quality assurance in a high-throughput environment. Key Responsibilities: + Manage the end-to-end process of specimen intake, accessioning, and routing for clinical testing. + Lead, train, and develop a team of specimen processing staff to ensure optimal performance and adherence to standard operating procedures (SOPs). + Monitor workflow and implement strategies to maintain high efficiency, quality, and turnaround time (TAT). + Ensure compliance with regulatory requirements (e.g., CLIA, FDA, ISO) and internal quality standards. + Collaborate with laboratory managers, supervisors, couriers, client services, and IT to resolve specimen issues and improve handoffs. + Develop and maintain departmental SOPs and training documentation. + Conduct regular audits and participate in process improvement initiatives. + Manage scheduling, staffing levels, and performance evaluations for the department. + Respond promptly to specimen-related incidents or errors, conducting root cause analysis and implementing corrective actions. + Bachelor's degree in a life science, healthcare administration, or related field; advanced degree or certification (e.g., MLS(ASCP), MLT, or similar) preferred. + Minimum 3–5 years of experience in a clinical laboratory environment, with at least 2 years in a supervisory or management role. + Strong understanding of laboratory specimen workflows and data systems (e.g., Laboratory Information Systems—LIS). + Excellent leadership, communication, and organizational skills. + Ability to work in a fast-paced, team-oriented environment with a strong focus on accuracy and quality. Compensation: + Salary: $75K-$95K Schedule: + Monday-Friday 8:00am-5:00pm + May require occasional weekend or holiday coverage. + Based in a high-volume clinical laboratory environment. What we offer: + Excellent full time benefits including comprehensive medical coverage, dental, and vision options + Life and disability insurance + 401(k) with company match + Paid vacation and holidays Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.