In this role as the Laboratory IT Liaison, you will bridge the gap between laboratory and Information Technology, ensuring effective communication and seamless operations.  You will assess lab needs, drive the implementation of IT solutions, address technical challenges, manage data security, ensure regulatory compliance. By fostering innovation, the Laboratory IT Liaison enhances productivity and supports scientific research, ultimately improving laboratory efficiency and success.

The Laboratory IT Liaison will act as the primary point of contact for lab stakeholders regarding IT-related activities including investigation of new lab software, operational support of existing laboratory systems/instruments, and production support for laboratory technology related issues.

In more details, you will be responsible for:

Investigational Support:

Collaborate with lab users/management to evaluate new systems or softwareEngage appropriate IT security and architecture teams for review and approvalOversee and provide guidance to lab on IT processes (i.e. Vendor Risk Assessments, Software Security Testing, etc)Collaborate with IT teams (firewall, network, deskside) for testing and implementation

Operational Support:

Intake and triage lab operational requests involving IT supportFollow up with lab stakeholders or vendors as neededManage lab software upgrades with various IT and lab support teamsCoordinate with lab vendors and IT for deployment/maintenance of remote support agentsExplore options for network backup solutionsBuild/maintain lab system knowledgeSupport IT Changes within laboratoryPerform Impact AssessmentCoordinate implementation with lab and IT teamsFollow up on potential issues after implementation

Production Issues Support:

Serve as the 1st level IT support for the laboratory investigation and diagnosisEngage appropriate IT support teams and/or resolving groupsAssist vendors onsite during troubleshooting visitsMonitor and follow up of recurring IT issues impacting lab

What we are looking for:Minimum Bachelor degree in Computer Science, Information Systems, Biomedical Engineering or other like field requiredExperience working in IT Systems, Infrastructure, Security, Network, Lab communications Protocols (ASTM, HL7) within a laboratory environmentDemonstrated strong customer service skillsStrong planning, organizational, negotiation and problem-solving skills.Excellent written, verbal, and strong interpersonal skills.Knowledge of regulatory compliance standards, i.e. 21 CFR part 11Fluency in English, French is seen as an added value10% travel

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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