Stellantis is seeking a Labor Operations Analyst in the NA Parts & Accessories Planning & Launch Management organization. The right candidate will be highly skilled, solutions-oriented with program management skills, strong understanding of Stellantis warranty systems and Labor Operations, and a hands-on approach to continuously improve the identification, resolution, and implementation of labor operations required in the dealer network.  

  

The LOP Analyst will lead the analytics or the Labor Operations process used to determine repair time allotted to the dealer network for each warranty repair.  You will serve as the main point of connection between multiple teams and suppliers. Specific focus will be on ensuring Labor Operation accuracy at vehicle launch and management of historical information to ensure repair effectiveness and efficient usage of LOP codes, descriptions, and time.  The candidate must possess a combination of strong technical skills, as well as a do-what-it-takes attitude and a person who communicates clearly across all company levels.   

  

The selected candidate will need to possess the ability to multi-task in a fast-paced environment, manage multiple high visibility projects concurrently, and deliver results per target requirements.  

  

Key Responsibilities:  

Review and approve Labor Operations in accordance with company policies & standards  Collaborate with suppliers to ensure quality and completion of labor time-related tasks  Troubleshoot and resolve complex set up of labor operation warranty concerns.  Perform data analytics to ensure accuracy of Labor Operations across vehicle lines and identify / execute labor time optimization wherever possible  Lead development and implementation of system improvements  Understand diagnostics, repairs, and maintenance on Stellantis vehicles, including electric and hybrid models. 

Basic Qualifications:  

Bachelors degree 5+ years of relevant technical experience working with Stellantis Aftersales systems and servicing of Stellantis vehicles   Excellent problem-solving skills   Proven ability to work effectively and influence stakeholder across cross-functional teams   Ability to drive innovation and passion about learning new technologies   Ability to collaborate effectively with engineering, suppliers and warranty operations staff   Experience communicating technical concepts to both technical and non-technical audiences   Ability to deliver in a fast-paced work environment with minimum assistance 

  

Preferred Qualifications: 

MBA Technical certification in automotive repair  7+ years of relevant technical experience, working with Stellantis warranty systems or servicing of Stellantis vehicles   Experience interacting with Dealerships and/or Field systems and processes   Thorough knowledge of the automotive service industry, technical support methodology, and service repair instruction development   EOE / Disability / Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.