We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $113,000 - $141,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

 

This is a Hybrid role based out of our Laboratory in Lake Success, NY.

Job Purpose/Overview:

The Lab Software Integration Lead is responsible for managing and overseeing the integration of software systems within the veterinary reference laboratory. This role ensures the seamless connection and functionality of the Laboratory Information System (LIS) with downstream systems, including customer-facing platforms, financial systems, and other LIS environments.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Software Integration Management:

Lead the integration of the Laboratory Information System (LIS) with downstream systems such as customer-facing software (e.g., client portals), financial platforms (e.g., billing and invoicing systems), and other LIS systems in multi-lab environments.Ensure effective communication between systems, focusing on data accuracy, speed of transfer, and system reliability across multiple platforms, including financial data exchange and customer interaction touchpoints.Develop and implement strategies for continuous improvement of integration processes that align both operational and financial goals, improving laboratory workflows and customer satisfaction.

Lab Operations and Business Alignment:

Collaborate with laboratory managers, financial teams, and customer service departments to ensure that software integrations support core operational workflows (e.g., sample processing, diagnostic testing) and business functions (e.g., billing, reporting).Ensure software solutions enhance efficiency in areas such as sample tracking, results reporting, customer notifications, invoicing, and data sharing across laboratories.Ensure that financial systems integrate seamlessly with lab systems for accurate billing, cost tracking, and payment processing, minimizing delays or errors in customer transactions.

LIS-to-LIS Integration:

Manage integration projects between multiple Laboratory Information Systems (LIS) across different labs or departments, ensuring smooth data flow, sample tracking, and result sharing between systems.Design and implement scalable integration solutions for laboratories working in networked environments, facilitating collaboration between geographically dispersed labs.Ensure compliance with regulatory standards for data sharing and patient confidentiality across integrated LIS platforms.

Customer-Facing Software Integration:

Oversee the integration of customer-facing software such as online portals, mobile applications, and client communication tools with the LIS to ensure clients have real-time access to their diagnostic results, billing information, and lab services.Work closely with customer service teams to ensure that integration enhances the user experience, providing seamless interactions between the laboratory’s internal systems and the client interfaces.Ensure that customer feedback is incorporated into integration strategies to continuously improve service delivery and customer engagement.

Financial Systems Integration:

Collaborate with the finance department to ensure that the LIS integrates efficiently with financial systems for tasks such as invoicing, payment processing, and financial reporting.Ensure that laboratory services and tests are correctly mapped to billing codes within the LIS and financial systems, minimizing errors in billing or delays in payments.Implement solutions that allow for real-time financial data updates, ensuring accuracy and timeliness of transactions, reports, and customer invoices.

Requirements Gathering and Analysis:

Collaborate with laboratory managers, IT teams, finance, and customer service departments to gather and document requirements for software integration projects that span across lab operations, customer interactions, and financial systems.Conduct feasibility studies and impact assessments for proposed integration solutions, considering both technical and business factors such as system performance, user experience, and revenue impact.

Project Coordination:

Plan and manage integration projects from inception through completion, ensuring they meet laboratory, financial, and customer-facing objectives.Coordinate with external vendors, internal teams, and stakeholders to execute integration plans, troubleshoot issues, and implement solutions across multiple systems.Maintain comprehensive project documentation and provide regular status updates to stakeholders in lab operations, finance, and customer service.

Technical Oversight:

Provide technical leadership in the design, development, and deployment of integration solutions for LIS, customer-facing software, and financial systems.Ensure all integrations adhere to industry standards, regulatory requirements, and best practices for laboratory operations, data security, and financial compliance.Collaborate with IT and lab teams to ensure proper testing, validation, and deployment of systems, minimizing disruptions to lab operations, customer experience, or financial processes.

Support and Maintenance:

Oversee the ongoing support and maintenance of integrated systems, ensuring minimal downtime and prompt resolution of issues, especially those affecting customer interactions and financial operations.Implement monitoring tools to track system performance, focusing on both laboratory operational metrics and customer-facing performance indicators, proactively addressing potential issues.Provide training and support to laboratory staff, financial teams, and customer service teams on new systems and software, ensuring effective utilization across departments.

We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization. Every Associate is responsible for asking questions, seeking guidance, and reporting concerns and/or violations of company policy or ethical standards. Antech Diagnostics has several processes in place to communicate with leadership and expects that Associates will have a commitment to integrity and uncompromising values. 

Education and Experience:

State the minimum education and experience this position requires. Please distinguish any “preferred” qualifications.  Note: May differ from the current job holder’s own skills and experience. 

Experience in Information Technology, Biomedical Informatics and veterinary industry a must haveMinimum of 5 years of experience in software integration, preferably in a veterinary or healthcare laboratory setting.Experience with LIS systems and their integration with lab instruments, customer-facing platforms, financial systems, and other LIS environments.

Knowledge, Skills and Abilities:

State the minimum knowledge, skills and abilities this position requires. Please distinguish any “preferred” qualifications.  Note: May differ from the current job holder’s own skills and experience. 

Technical Skills:

Strong knowledge of software integration technologies, including APIs, middleware, and data exchange protocols (e.g., HL7, FHIR).Proficiency with database management, SQL, and financial systems integration.Familiarity with laboratory instruments, automation tools, and diagnostic equipment integration is a plus.

Soft Skills:

Strong analytical and problem-solving skills, with attention to detail and an understanding of laboratory operations, customer service, and financial processes.Excellent communication and interpersonal skills, with the ability to collaborate across teams in laboratory, IT, finance, and customer service departments.Ability to manage multiple projects simultaneously and prioritize effectively in a dynamic environment.

Travel:

Will there be notable travel in this position? Yes, Percent of time: 10-25% 

Working Conditions:

Complete how the job gets done and the way it operates 

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding.  The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms.  The associate is frequently required to hear and speak to use the telephone, make presentations and communicate with people in an office environment.  The associate is occasionally required to sit and stoop, bend, kneel, or crouch.  The associate must occasionally lift and/or move up to 15 pounds. 

The associate will primarily work in a typical office environment including the use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent.  The noise level in the work environment is usually moderate.  The associate will be required to use a computer, spreadsheets, database management, email, and the Internet.  The associate is frequently required to use a calculator; fax, copy machine, and phone system.  The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.   

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

All Full-time associates are eligible for the following benefits and more:

Paid Time Off & Holidays

Medical, Dental, Vision (Multiple Plans Available)

Basic Life (Company Paid) & Supplemental Life

Short and Long Term Disability (Company Paid)

Flexible Spending Accounts/Health Savings Accounts

Paid Parental Leave

401(k) with company match

Tuition/Continuing Education Reimbursement

Life Assistance Program

Pet Care Discounts

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.