Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Lab Concierge

Mon - Fri 8 am - 5 pm

Location/Division Specific Information

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco, CA.

Discover Impactful Work:

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

A Day in the Life:Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order recordsCoordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due listsMaintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up recordsPerform vendor escorting for work site activitiesHandle equipment inventory and disposition within lab space through end of lifecycleGenerate client requested reports as requested, including open work orders, work order status, and pending service requestsExtensive Customer Service including timely response to all service status requestsFollows well-defined procedures as outlined by Best Practices, SOPs & work instructionsTake direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independentlyPromotes personal growth and development by staying abreast of new policies and improvementsRaise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround timesRepresents Thermo Fisher Scientific at all times throughout customer locations, expertly and positivelyKeys to Success:

Education

High school diploma or equivalent requiredBachelor's degree preferredExperienceAbility to present and articulate points by verbal and written communications2+ years of dynamic proven experience in applicable field with GXP experience preferredAbility to establish and champion positive customer relationshipsKnowledge, Skills, AbilitiesUtilization of Good Documentation Practices in all record keepingStrong interpersonal skills and proactive approach in all dutiesDemonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvementDetail oriented, safety conscious, technically proficient, organized, problem solver, promotes team environmentWillingness to work overtime as the need arises and adapt to changing schedules

Compensation and Benefits

The hourly pay range estimated for this position based in California is $22.61–$33.91.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards