At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **This position is represented by a collective bargaining agreement.** Summary of Primary Function/General Purpose of Position The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results. Essential Job Functions • Answers and initiates phone calls • Supports Physician office needs • Investigates patient and client billing issues • Processes specimen and add-ons • Registers patients • Generates reports • Maintains inventory levels and stocks supplies • When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed. • May perform specimen collection. Licensing/Certification None Education High School/GED (required) Work Experience Medical secretarial experience (preferred) Medical administrative assistant experience (preferred) Experience in a medical office (preferred) Training None Skills Active Listening Ability to discern the thinking of others Service Orientation Verbal and Written Communication Problem Solving Customer Service Coordination Organization Time Management Telephone skills Microsoft Office Keyboarding Office machine operation Lab Information Systems Medical Terminology Specimen processing Phlebotomy Collection Software Working Conditions Periods of high stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids* May be exposed to human blood and other potentially infectious materials* May have periods of constant interruptions General office environment Required to car travel to off-site locations, occasionally in adverse weather conditions Other: Intermittent exposure to fumes and odors * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Lifting/Carrying (0-50 lbs.) 1-33% Lifting/Carrying (50-100 lbs.) 0% Push/Pull (0-50 lbs.) 1-33% Push/Pull (50-100 lbs.) 1-33% Stoop/Kneel 1-33% Crawling 0% Climbing 0% Balance 1-33% Bending 1-33% Sitting 67-100% Walking 1-33% Standing 1-33% Additional Physical Requirements/Hazards Manual dexterity (eye/hand coordination) Perform shift work Hear alarms/telephone/audio recorder Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Depth perception Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Patient Population Adults (18-64 years) Geriatrics (65 years and older) **SHIFT/SCHEDULE** Full Time - Scheduled for 40 Weekly Hours. Shift Time - This position works All shifts. This position will have scheduled shifts every other weekend. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com