We're seeking someone to join our team as a L3 Voice Operations Engineer responsible for supporting global voice infrastructure.
 
 
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is an L3 Voice Operations Engineer position at [CORP LEVEL], which is part of the job family responsible for managing and optimizing the technical environment and end-user experience across various workplace technologies, ensuring seamless operations and user satisfaction across the organization.
 
 
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
 
 
What you'll do in the role:

 Level 3 troubleshooting, analysis, and remediation

acting as a regional lead, with responsibility for managing additional Voice Operations Engineers

Collaborating with global operations and engineering teams to ensure seamless support for both end-user and back-office infrastructure

Project delivery, life cycle management, ongoing system maintenance, and upgrades

Please not that weekend work will be required as part of this position.

 
What you'll bring to the role:
 

Familiarity with ITIL framework, including Incident, problem, and change management.

Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.

Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing

Knowledge of Avaya System Manager and Session Manager

At least 5 years' relevant experience (working with enterprise base voice and data) would generally be expected to find the skills required for this role

Cisco CCNP Collaboration level knowledge (certification is not a must)

Ability to communicate with business units during projects and incidents.

Operational acceptance of new deployments and creating technical documentation for as built environment.

Ability to track work activity in Service Now ticketing system.

Participation in Vendor management and governance process.

Bachelor's degree or equivalent

Knowledge of Cisco UCCX

Knowledge of IPC, Private Wires

Knowledge of Unigy Trading System, NICE Voice Recording

 
 
#LI-hybrid

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.