About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: L3 Technical Expert

Location: Belgrade, SRB

Position Summary:
We are seeking a seasoned technical support professional with a minimum of 5 years’ experience in a Senior Service Desk or L3 Support role, with a strong focus on Windows OS troubleshooting, event management, and automation scripting. The ideal candidate will be highly skilled in diagnosing complex system issues, interpreting logs, and driving resolution across a diverse technology stack.

Key Responsibilities:

Provide L3-level support for Windows and Linux environments, with a focus on:

Windows Update failures, driver conflicts, and OS-level errors

BSOD/crash dump analysis and system recovery

Performance tuning and resource bottleneck diagnostics

Group Policy, domain join, and Active Directory issues

Lead event management configuration and monitoring using tools such as Fluent Bit, Prometheus, Grafana, or Elastic Stack.

Troubleshoot and support custom software applications (training provided).

Analyze and resolve complex incidents, identifying root causes and contributing to the Problem Management process.

Collaborate with internal development teams and third-party vendors to resolve escalated issues.

Maintain and enhance the Knowledge Base and known error documentation.

Detect, recreate, and escalate software defects using JIRA and internal tracking systems.

Mentor L1 and L2 support staff, and contribute to technical documentation and training materials.

Manage workload effectively to meet SLAs and ensure high customer satisfaction.

Required Skills & Qualifications:

Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or a related field.

5+ years in a senior technical support or L3 role, preferably in the Retail or Enterprise IT sector.

Deep expertise in Windows OS internals, event log analysis, and system diagnostics.

Familiarity with event/log management tools such as Fluent Bit, Logstash, Splunk, or Graylog.

Proficiency in PowerShell, Batch scripting, and automation using Power Apps or Power Automate.

Experience with technologies such as Java, ActiveMQ, SQLite, and ITSM tools (e.g., ServiceNow, Remedy).

Strong analytical, communication, and customer service skills.

Ability to work independently, manage shifting priorities, and thrive in a fast-paced environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”