Posted Date :

28 May 2025

Function/Business Area :

Engineering & Technology

Location :

Mumbai

Job Responsibilities :

1.NOC/Operations/TAC/Support/Planning/Engineering co-ordination and
management,Trouble ticket analysis,L2/L3 problem management,SLA /OLA/RCA
management`
2.Should be able to manage & resolve critical & major issues,&
prepare trouble ticket,Incident reports
3. To work with incident managers /Problem managers for emergency,
critical and major fault restoration and resolution
4.To work with Service manager/Service desk to update and resolve any
escalations of raised towards Network if they want L2/l3 support

Education Requirement :

BE (EC/CS/IT)

Experience Requirement :

Minimum 10 Years - Maximum 15 Years

Skills & Competencies :

1. Knowledge of core and service platforms availability as per the
agreed SLA
2. Ensure the usage of all processes and tools as per guidelines

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