Your day to day:

At VOIS we are a dynamic company building scalable, secure, and high-performance applications. Our team thrives on innovation, collaboration, and continuous learning.

We’re currently looking for a L2 Service Desk Spain to ensure timely and effective resolution of end-user IT related issues.

With these activities you will have a great impact on our business: Resolves issues and coordinates issues’ resolution with other groupsCollects data for internal reporting.Ensures service level agreements’ fulfilmentImproves the 1st call resolution rate by sharing knowledge to the L1 agentsProvides continuous improvement ideasProvide telephony backup in order to ensure that SLA targets are met based on business requirements & workload (peaks);Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements With these skills you are a great candidate: RemedyCitrix MS OfficeSpanish C1 or aboveTobi chatbotActive Directory (TPS 2)User access Management ITILSounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.Special discounts for gyms and retailersAnnual Company BonusLoyalty ProgrammeOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

 

#_VOIS