We’re looking to grow our support team with hard-working, tech-savvy support agents. As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies. This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

 

What You'll Do:

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products. Provide expert guidance on product configuration to optimize performance for each customer's unique environment

 

Requirements

At least 3 years in technical support engineer or similar technical role Strong customer-facing skills Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues. Solid technical aptitude and a passion for learning new technologies, products, and methodologies Experience with log analysis and error debugging. Ability to multi-task and prioritize effectively while handling urgent issues. Fantastic spoken and written English Experience with web technologies and scripting languages - nice to have Familiar with GCP, Jira, Intercom, and Notion - an advantage

 

Benefits:

Private health subscription + hospitalization package Private dental subscription  Gym subscription Bookster Vouchers/bonuses for special events (birthday, Christmas, Easter, etc) Meal vouchers of 35 RON/working day Ability to work with a global company and immerse in an variety international projects with different cultures within the IT industry. Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies. Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support