L2 Engineer - Linux, VMware, Compute

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

The engineer is required to have strong Admin, Operate and Manage skills in Linux, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Provide support and strategic guidance.

Lead P1 issues and calls.

Supports transition and transformation initiatives, migrations, upgrades, and automation.

Acts as a technical liaison between internal teams, customers, and third-party vendors.

Contribute to knowledge sharing and process improvement

Key Responsibilities:

Resolve customer’s issues via telephone, email, or remote sessions.

Identify and escalate issues in a timely manner to vendor according to process guidelines.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

Maintain quality on case documentation, SLA timeframes and operational metrics.

Performs within the Productivity Measure of the team (scorecard).

Handle Problem Management, Post Incident Reviews and RCA.

What you need to bring:

Eligibility & Qualification:

Bachelor’s degree in Engineering (or Equivalent).

Minimum 5 years of relevant experience in Enterprise Managed Service environment.

Expertise in RedHat Linux.

Good working knowledge in VMware vSphere and SRM.

Good working knowledge in HPE Synergy and Proliant servers.

Good working knowledge in HPE Service Guard.

Certification on the latest tracks of RHCE, RHCSA, is an added advantage.

Certification on the latest tracks like VMware VCP is an added advantage.

ITIL foundation certification on the latest track is preferred.

Flexible working in 24/7 support environment.

Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting.

Admin, Operate and Manage VMware vSphere.

Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management.

Strong scripting and automation skills using Bash, Python, and Ansible

Experience in ESXi and vCenter upgrades.

Experience in vCenter management.

Good understanding of vSphere Networking and Storage.

Experience in log analysis and RCA.

Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect.

Good understanding of DHCP, DNS and Active Directory.

Basic knowledge of Physical Network and Storage technologies.

Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL).

Non-Technical Skills:

Excellent written and verbal communication skills.

Commitment to deliver high quality product and solution support.

Must achieve excellent customer satisfaction.

Take ownership and work with high productivity and efficiency.

Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

Approval of the employee's current manager is required.
Employees are expected to notify their manager prior to an interview.
Employees in Performance Improvement Plan are not eligible to apply.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.