Kforce has a client in Eden Prairie, MN that is seeking a L1 Technical Support. Responsibilities: * Resolve assigned product questions &/or problems by telephone, e-mail, and/or remote sessions; The majority of support provided is via telephone and email * Acquire and maintain current knowledge of all assigned product offerings and technical support procedures in order to provide accurate solutions to customers * Provide feedback to engineering, operations and product management regarding issues as requested * Maintain accurate records of customer contact information, summary of customer interactions and problem resolution utilizing Salesforce CRM. Additional administration of Salesforce CRM to include, but not limited to, trouble-tickets, FAQs, documentation, Knowledge Base Articles, and other content * Provides updates, status, and completion information to supervisor, issue tracking system, and/or users via Phone, e-mail or in-person communication