Posted Date :

14 Jul 2025

Function/Business Area :

Engineering & Technology

Location :

Chennai

Job Responsibilities :

1. To ensure First level proactive and reactive maintenance is
being done regularly and prioritize faults to meet SLA
2. To handle emergencies and if required coordinate with second level
operations and investigate faults/cause related to
system/network problems
3. Dealing with complaints and escalations raised by end-customer
Operations/CC center
4. To handle and analyze Trouble Tickets and recommend timely actions
and solutions to Trouble Tickets when necessary
5. To guide engineers for configurations, fault management and trouble
shooting
6. Proactive Problem Identification and Perform Access Database Audit

Education Requirement :

BE (EC/CS/IT)

Experience Requirement :

Minimum 2 Years - Maximum 5 Years

Skills & Competencies :

1. Knowledge of core and service platforms availability as per the
agreed SLA
2. Ensure the usage of all processes and tools as per guidelines

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