Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Key job responsibilities Job Description • Conduct training need analysis (TNI&A) and continuously assesses employee’s needs for training for Ops managers+• Design, Develop and Deliver learning solutions to address communication & behavioral learning needs of FinOps employees and front-line managers (leadership development programs) • Deliver hybrid training (instructor led training and virtual training platforms) as well as explore innovative training delivery methods for evolving training needs catering to the Millennials and GenZ learners • Ensure that the L&D curriculum is tracked and maintained in the Learning Management System • Evaluate training effectiveness through assessments, surveys and feedback to measure learning outcomes and make continuous improvements • Own Program Management for specialized training program for a larger target audience • Laise with training vendors to develop and deliver training solutions • Create internal communication material for FinOps India and global teams • Develop innovative employee event & engagement programs and own end-to-end program management of the programs Basic Qualifications • L&D expert with overall 8-12 years experience (with atleast 6+ yrs into L&D space) with experience in designing and delivering leadership development programs & classroom trainings for Ops managers+• Experience in developing and deploying communication and behavioral training modules Experience in program management of training programs/events • Experience in creating and editing communication drafts for internal/employee communication • Strong program management skills • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations Preferred Qualifications • Knowledge and/or hands-on experience with a Learning Management System (LMS) • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization • TTT Certified • Experience in handling global clientele Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.