Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Are you a meticulous, analytical professional with a passion for compliance and a keen eye for detail? We're expanding our team and looking for a KYC Operations Senior Analyst to play critical roles in our Know Your Customer (KYC) processes. If you thrive in a fast-paced environment and are dedicated to ensuring regulatory adherence, we want to hear from you!

In these roles, you'll be at the forefront of performing timely customer due diligence and enhanced due diligence, leveraging information from various sources to apply robust controls. You'll work with diverse customer types and business models, ensuring compliance with AML/CFT regulations.

What You'll Do:

Across both roles, your responsibilities will include:

Performing comprehensive due diligence on existing, new, and/or potential customers (both consumer and business) based on risk mitigation controls and specific trigger events.Exercising discretion in setting priorities, identifying customer records requiring further review, and proactively obtaining and following up on necessary information and documentation.Ensuring all provided information and documentation meet our verification requirements, utilizing internet sources and third-party vendors for thorough searches.Communicating effectively with customers on escalated or complex cases, demonstrating strong empathy and clearly articulating decisions and policies.Providing expert guidance and responses to daily inquiries from peers, front-line teams, and management regarding due diligence matters and case analysis.Maintaining a solid understanding of AML/CFT Regulations and their impact on our business, as well as Wise products and services.Drafting SAR narratives for unusual activity when warranted.Assessing the risk level of referred profiles, ensuring they align with expected risk criteria.Developing a deep understanding of diverse business models, customer types, country risks, and regulatory requirements across multiple geographies.Supporting internal and external audits and regulatory due diligence process-related queries and reviews.

For the KYC Operations Senior Analyst role specifically, you'll also:

Focus on a high volume of existing, new, and/or potential business customers.Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
Qualifications

We're looking for individuals who are:

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles).Working knowledge of global KYC/AML compliance regulations and standards.Ability to take decisions and apply risk-based approach at your workPunctual, independent, proactive and willing to get things done.Excellent communication and interpersonal skills, strong organizational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced environment.Ability to handle routine and stressful situations well.Ability to work autonomously within a limited variety of well-defined procedures and practices.Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.Familiarity reading legal and regulatory documents.Flexible to work in shifts, covering early mornings, daytimes, afternoons, late evenings, weekends, and public holidays as per business demand (while maintaining a 5-day, 40-hour work week).

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related fieldCertifications: ICA, CAMS, or equivalent certification (EDD/AML focused)

If you're ready to contribute your expertise to a dynamic team and help us uphold the highest standards of compliance, we encourage you to apply!

Additional Information

 

Please apply by submitting your resume in English. Applications in Portuguese will not be considered. 

Benefits: