Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD's KYC programs. The role provides specialized project support or services. 

This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues.

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredManages a team of production teams to perform job functions in line with policies, standards, procedures, and job aidsEnsures that personal and teamwork products are fit for purpose and audit/regulator readySuggests process improvements to drive better results from efficiency, accuracy, or quality of work productLeads initiatives to help bring these improvements to fruitionWorks with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work productLeads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruitionOperates with a high degree of independence with minimal day to day support or direction to produce outstanding resultsOversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areasFacilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)Sets operational team direction and collaborate with others to execute on common goalsFocuses on longer-range planning for functional area

Education & Experience:

Undergraduate Degree or equivalent professional work experience5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

Commercial and Wealth Line of Business experienceStakeholder engagement and management experienceLeadership experienceKYC understanding

Customer Accountabilities:

Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businessProvides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of businessDevelops KYC Ops frameworks, procedures in coordination with management in line with TD's AMLPrograms and this is coordinated with line of business and all relevant stakeholdersWorks with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC OpsContributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholdersMeets with business partners and leaders to determine KYC Ops strategies and compliance cultureTakes corrective action and recommends or implements changes to procedures, as requiredLeads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilitiesParticipates in/leads enterprise-wide or KYC Ops focused special projectsOversees research, development and implementation of new processes, technologies, or operating modelsWorks autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelinesProvides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achievedServes as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

Shareholder Accountabilities:

Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issuesWorks closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scaleWorks closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scalePlans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordinglyMay manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectivenessProvides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of ConductKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impactsMaintains knowledge of end-to-end processes and internal/external partners and regulatory requirementsProvides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectivesPrepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancementsContributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionalityWorks closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprisePlans and executes on strategic activities, reviews and communicates results and adjusts tactics accordinglyProactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendationsUnderstands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AMLEnsures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of ConductMaintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetiteLeads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirementsLeads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situationsCoordinates and supports team and business (GAML) partner AML related activities, as necessary

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidanceContributes to the development of FCRM functional strategic priorities within their operational area or field of specialtyDevelops annual and/or long-term plans for own area and influences plans well beyond area managedProvides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unitGrows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value deliveredLeads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employeesCreates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experienceLeads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely mannerManages employees in compliance with all human resources policies, procedures and guidelines of conductShares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teamsSupports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successesRecruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesEstablishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectivesActs as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.