The KYC Modernization program is a solution of a combination of initiatives which will enhance the current KYC operating model, simplify KYC policy and its useability, replace the existing KYC platform with a best-in-class vendor solution, and improve operational process efficiency via automation. It’s a global role, interacting with stakeholders in Strategy, Operations, Technology, AML and Risk & Controls in all Citi’s clusters, to focus on execution of a portfolio of projects under a strategic program. The overall objective of this role is to lead in the development and management of a dedicated Citi wide program focusing on KYC. **Responsibilities:** + Role involves scope definition, planning, design, testing, training, operational readiness and post-implementation/migration to leverage benefits from new technology + Management / Participation in complex workstream / projects + Operational Management Experience + Understanding policy & translating to operations + Access Risk & enhance stronger controls environment + Reducing process hand offs and Manual Touchpoints (MTPs) + Coordinating initiatives / tasks with key program stakeholders + Prepare KYC related analysis + Working on client initiatives + Ability to operate with a limited level of direct supervision + Process optimization to maximize automation + Operational readiness & User experience **Qualifications:** + 5-8 years of relevant professional experience (Operations, technical and project experience + Bachelor's degree/University degree or equivalent experience + Organizational Changes Initiatives + High communication skills in English (written and verbal); additional languages are an asset depending on the region + Strong attention to detail and analytical skills + Ability to work independently with limited supervision + Proficient in MS Office Suite (specifically MS Excel) + In-depth knowledge of KYC, AML and regulations standards + Proven experience in conducting due diligence on high-risk clients + Team player with a proactive and solution - oriented mindset **We offer:** + Competitive salary connected with annual salary review and discretionary annual performance bonus + Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme) + Hybrid model of work – 3 days from modern offices and from home + Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with + Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed) + Unlimited development opportunities within Citi global network. \#LI-KG1 ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.