Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of KYC Analyst - Process Associate - English - On Site Bucharest

In this role, you will be part of the Service Operations team, working on the frontline to combat financial crime by ensuring the authenticity and validity of documents and verifying customers. This Tier One position focuses on processing non-complex cases for specific nationalities, where the implementation and knowledge of complex procedures or checks are not required.

Responsibilities

Responsible for processing verifications within SLA to the best of their ability.

Responsible for keeping up to date with latest guidelines, rules, and regulations.

Responsible for maintaining quality and compliance standards.

Take responsibility for personal growth, actively trying to improve KPI's based on input from Team Leads and Support Teams.

Primary contact for expertise on policy and procedures.

Qualifications we seek in you

Minimum Qualifications / Skills

Cultural Fit with the client values, mission, and team.

Basic understanding of KPIs (ideally experience in a contact center or similar).

Ideally previous CDD (Customer Due Diligence) experience (nice to have).

Successfully passes the onboarding training and nesting period.

Minimum B2 English language.

PC literacy.

Ability to work in Shifts.

Attention to details

Preferred Qualifications/ Skills

Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage

Previous working experience on any AML/ KYC tools is an advantage

Working experience with various countries and cultures would be a plus;

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.