Job Requisition ID #

25WD89046

Position Overview

The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our Territory indirect and direct customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through data-driven triggered actions and reacting to inbound customer-initiated triggers.

Responsibilities

Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries

Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals

Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues

Successfully close out a range of data-driven customer success motions

Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities

While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity

Minimum qualifications

Technical Experience in SaaS Industry 3+ years

Experience in Customer-facing roles 4+ years

Customer Empathy & customer mindset

Ability to prioritize multiple tasks

Collaboration and coordination across multiple stakeholders

Fluent languages spoken and written: Korean & English

Preferred Qualifications

2-5 years Customer Success/Account Management experience

2-5 years industry experience in AEC or Design/Manufacturing industry

2 years of Digital Marketing knowledge and/or experience

Experiences in Scaled CS

SFDC proficiency

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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