**About the Role** To make sure that we provide best-in-class support to our customers, we're looking for a motivated, customer-experience obsessed Knowledge Specialist to help support content quality for Uber's US&C Community Operations Content team. This role will report into the Content Manager. As a Knowledge Specialist, you'll work with team members across our organization to write and edit help articles for Help.Uber.com, saved responses used by agents during interactions with customers, and internal knowledge base articles. You may be a good fit if you enjoy writing clear and engaging content, are able to distill complex ideas into user-friendly content, and are able to produce high-quality writing and editing in a fast-paced, ever-changing environment. **What the Candidate Will Need / Bonus Points** **---- What the Candidate Will Do ----** + **Create easy-to-understand, relevant, empathetic content:** You will author content used by customers and Uber's customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping our customers to find the right answer in the right place at the right time. + **Cross-functional partnership:** Maintain a close partnership with knowledge program specialists and key stakeholders to constantly ensure accuracy, relevancy and quality of content + **Maintain understanding of knowledge base processes:** Stay up to date on the processes and programs that you are creating knowledge updates for in order to retain high levels of expertise + **Detail-oriented and organized:** Effectively manage and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines **---- Basic Qualifications ----** + At least 1 year of experience creating support or technical content + Degree in writing-heavy area or equivalent professional experience **---- Preferred Qualifications ----** + Basic HTML experience + Strong written communication and stakeholder management skills + Working in a fast-paced or customer support environment would be an advantage. + Experience writing or editing copy in a professional environment for internal and external users (and the ability to know the difference) + Organized, self-driven, and detail-oriented + Familiarity with enterprise Content Management Systems (CMS) For Chicago, IL-based roles: The base hourly rate amount for this role is USD$27.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform