Job Description

What is the opportunity?

The Knowledge Specialist will work with the Knowledge Management team to grow the knowledge management program at RBC and develop a strong knowledge sharing culture.   The successful candidate will support the development of new and innovative ways to share knowledge and improve access to our research collection.  To support our strategic consultants, the candidate will collect, review, and aid in the extraction of insights from the knowledge artifacts, maintain a strategy database, govern access and track usage.  To support the enterprise, the candidate will grow the enterprise research collection, improve access to research content and suppliers; help us promote the research portal and grow our user base.    

What will you do?

Develop and maintain knowledge management systems or platforms to store RBC knowledge and research materialsSupport the collection and sharing of knowledge & expertise from across the organizationCurate and send daily news alertsIdentify opportunities for process improvement in knowledge related activitiesEstablish and maintain relationships with internal clients and stakeholdersSupport the curation of research content and help with the selection of new research suppliersSupport the maintenance of taxonomies and controlled vocabulariesPromote knowledge management & create new ways to promote a knowledge culture.Create training materials and/or deliver training in support of knowledge management initiatives

What do you need to succeed?

Must have:

Self-starter, fast learner, can-do attitude and ability to work in an ambiguous setting1+ years’ experience in knowledge management, content management and/or knowledge/research platform developmentResearch skills (MLIS or equivalent an asset)Strong knowledge of SharePoint Server 2019 (or above)Knowledge of content management & knowledge management principlesKnowledge of taxonomy developmentStrong analytical & problem solving skillsStrong verbal and written communication skillsProven attention to detail and critical thinkingExperience in business or financial services is an assetHTML and XML skills an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities 

#LI-POST

Job Skills

Critical Thinking, Knowledge Management, Knowledge Management Systems, Knowledge Management Tools, Knowledge Organization, Personal Initiative, Researching, Time Management

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-08

Application Deadline:

2025-08-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.