Ecolab’s Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program.   

The Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team.  The Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.

The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.  

Main Responsibilities:
 

Knowledge Strategy & Approach

Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets

Establish Knowledge Management processes, standards & governance

Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture

Define behaviors, skills & practices required to foster a strong learning & knowledge sharing culture in GBS+

Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture

Knowledge Asset Creation & Maintenance

Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy

Lead a team of Knowledge Analysts who collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets

Ensure GBS knowledge program quality through a structured and measurable framework

Knowledge Effectiveness

Establish user-centric metrics and measures to assess knowledge effectiveness

Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge processes

Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness

Resource Management

Hire, mentor and oversee team of GBS+ Knowledge Analysts

Manage contracts and oversee work planning & quality output for one or more third party providers

Ensure active participation of function, capability and service delivery SMEs as Knowledge Champions

Basic Qualifications:

Bachelor’s degree in Knowledge Management, Information Systems, or related field

At least 7 years of experience in a knowledge management role & managing a team of analysts

Proficient in knowledge management systems and processes

Proven experience in data analysis and strategic planning

Strong interpersonal skills with demonstrated ability to facilitate collaboration

Preferred Qualifications:

Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)

Proven success in facilitating organizational change

Experience in managing the details of complex programs and delivering results

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.