**Summary:** The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.We’re looking for a specialist in the domains of HR knowledge, content creation, and project management. This role supports the People Operations Knowledge Management Program, which formalizes how information is collected and disseminated across HR teams through a defined knowledge management framework. This person will support the implementation and adoption of knowledge management across various HR domains and coordinate project planning, content strategy implementation, and knowledge health measurement. **Required Skills:** Knowledge Management Specialist Responsibilities: 1. Monitor and report on status and progress of team activities within the program and raise awareness of roadblocks for Knowledge Management Lead to resolve 2. Participate in workshops, meetings and trainings to promote, align on, maintain and improve knowledge management 3. Action tactical activities related to the program based on guidance from Knowledge Management Lead (e.g. updating health score readouts, completing Tasks related to program maintenance) 4. Support change management activities around tooling initiatives ensuring smooth adoption of new tools, processes, and systems 5. Triage new work intake from stakeholders to ensure alignment with knowledge management activities and program goals 6. Develop and manage project plans and timelines for content projects across highly cross-functional teams 7. Define project scope, goals and deliverables in collaboration with Content Services teammates and relevant stakeholders 8. Coordinate content reviews and approvals with stakeholders 9. Identify and mitigate project risks, and develop contingency plans as needed 10. Coordinate and lead project meetings, including kick-offs, status updates and retrospectives 11. Prioritize work for the Content Services' Technical Writing team to ensure alignment with Knowledge Management Program and business priorities 12. Provide regular updates to Content Services team leads to manage coordination with other work in progress and escalate issues to cross functional stakeholders as needed **Minimum Qualifications:** Minimum Qualifications: 13. Bachelor's degree in a directly related field, or equivalent practical experience 14. Bachelor’s degree in English, Communications or similar field 15. 4+ years of experience in project or program management experience in operations, customer service/vendor management, or learning & development 16. Proven track record of successfully managing content projects and/or knowledge management projects from concept to launch 17. Interpersonal and communication skills with experience with working knowledge of content management systems (CMS) and user editing tools 18. Experience learning new concepts, workflows, processes, and products, translating them into digestible content 19. Experience working collaboratively across a wide variety of functions to drive effective outcomes 20. Experience working on a team with ambiguity and evolving responsibilities while executing with autonomy 21. Proficiency in project management, but formal certification not required 22. On your resume, please include a link or examples of your work that show experience developing: knowledge flow processes, technical documentation samples or templates, writing samples, etc **Preferred Qualifications:** Preferred Qualifications: 23. Certification in knowledge management 24. Experience as a technical writer, copy writer or editor, and the experience to quickly assess the writing skills of others 25. Experience with recruiting, talent acquisition, benefits, compensation and related HR topics 26. Vendor management experience or experience working with external vendors 27. Experience with business process management, workflow and life-cycle management 28. Experience working with international partners across different time zones and cultures 29. Experience in a fast-paced, Big Tech environment **Public Compensation:** $122,000/year to $177,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.