Key Account Manager - Warranty

Make your mark in General Insurance 

General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.  

About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

About the Role

The Key Account Manager will be in charge of the supervision, monitoring and development of the businesses that we have with a key client, which include:

Extended Warranty ProgramsOEM administrationBAIT (New mobile program)Remesas Program (Cash theft protection for people who receive cash from their contacts in USA)E-commerce projectInstallments project

Additionally, will lead the account executives and design strategies to keep the growth and engagement with the client.

How you will create an impact:

The Key Account Manager plays a critical role in driving the sales performance of extended warranty by ensuring the achievement of sales targets, closely monitoring daily indicators, and adapting to ongoing operational changes. This position is essential in maintaining and enhancing the efficiency of warranty sales through strategic planning and execution.

This position is responsible for defining and executing the strategy for incremental sales challenges and conversion rate improvement. The conversion rate is a key metric that reflects the proportion of eligible products that are successfully sold with an extended warranty. By analyzing sales trends and identifying opportunities for growth, the Key Account Executive develops data-driven strategies that enhance both revenue and customer satisfaction.

Another key responsibility includes the design and execution of sales campaigns for major commercial events such as Hot Sale, Back to School, and Buen Fin (Mexican Black Friday). These initiatives require in-depth market analysis, competitive benchmarking, and tailored promotional strategies to maximize sales impact.

Given the complexity and strategic importance of this role, the Key Account Manager is indispensable in ensuring sustained growth, operational efficiency, and market competitiveness within the extended warranty segment.

What you'll need to succeed:

Graduate or undergraduate degree in economic-administrative careers. Account management experienceKnowledge of affinity programs and/or personal insurance programs desired.Must be a team player, and have good time management, strategic planning, problem solving, execution and communication skills.  Strong negotiation skills, preferably in a sales role.Advanced Microsoft Office skills.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

SM - Sales & Marketing

GARANPLUS, S.A. DE C.V.