At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity

The Key Account Manager for ASPIRE will be responsible for managing the engagement, transformation, and value realization for key customers leveraging the ASPIRE digital backbone, which includes the global business process and ERP template with S/4 HANA at its core. The role focuses on driving customer success, ensuring high levels of adoption of the ASPIRE solutions, and enabling business outcomes through strategic account management, e.g. through shaping the ASPIRE product development roadmap from a customer perspective and in alignment with the Business (Process) Owners.

Build and Maintain Relationships: Establish and nurture trusted relationships with key stakeholders in sites and affiliates to drive the adoption of the ASPIRE solution and identify long-term business opportunities.

Customer Advocacy and Point of Contact: Serve as the primary contact for customers, managing escalations, ensuring prompt resolution of account issues, and acting as the \"voice of the customer\" within ASPIRE's development process.

Product Roadmap and Prioritization: Collaborate with customers and Business Owners to define and align on the ASPIRE product roadmap, prioritization, and product lifecycle management, integrating customer requests with overall business priorities.

Strategic Alignment and Value Realization: Support the alignment of business strategies to maximize the adoption, consumption, and value realization of the ASPIRE solution, while monitoring feature delivery and SLA performance.

Customer Success Planning and Data Utilization: Develop and execute outcome-focused success plans tailored to customer goals, using data and tools to track adoption and consumption activities.

Executive Engagement and Feedback: Engage with senior executives within customer organizations to foster strategic partnerships and provide critical feedback to leadership regarding product development needs and market conditions.

Risk Management and Issue Resolution: Proactively identify and mitigate risks related to strategic initiatives and effectively resolve challenging engagements, addressing political, solution, and commercial issues.

Who you are

Educational Background: Holds a Bachelor's degree in Business Administration, Information Technology, Management, or a related field, with a preference for an advanced degree like an MBA.

Extensive Experience: Possesses a minimum of 8-10 years' experience in account management, customer success, or a similar role, specifically within a global ERP environment, ideally with S/4HANA or comparable solutions.

Relationship Management Expertise: Demonstrates a proven ability to manage complex customer relationships and successfully drive transformation initiatives.

Strategic & Communication Skills: Exhibits strong strategic thinking, problem-solving, excellent interpersonal, and communication abilities.

Adaptability & Drive: Capable of managing multiple projects in a fast-paced setting, with high emotional intelligence, a results-oriented approach, and the capacity to drive change effectively.

In exchange, we provide you with:

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility: (The position is available in various locations and the following benefits apply specifically for Budapest, Hungary) competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.