Key Account Manager
Civil Service Fast Stream
Job Description Are you a seasoned cruise industry professional ready to take on a strategic partnership role? If so this could be the next role for you.
Faststream are currently looking to hire a Key Account Manager join our clients business in Germany, to lead and manage an important customer relationship - a globally recognised cruise line operator. This is a critical hire, focused on ensuring operational excellence, deepening customer trust, and driving long-term commercial growth through exceptional account leadership.
The successful candidate will act as the primary point of contact for this key customer, operating as a true strategic partner and brand ambassador, ensuring exceptional service delivery, customer satisfaction and profitability. The role will involve close day-to-day collaboration with the client’s stakeholders, as well as internal teams, to ensure seamless service delivery and the continuous evolution of the partnership.
Key Responsibilities:
Lead and manage a team of 2-5 Account Managers, providing direction, motivation, and development to ensure high standards of service delivery. Attend several weekly client meetings, covering a range of topics including: Contract volumes and pricing agreements Product specifications and service-level expectations Logistics coordination and pain-point resolution Strategic reviews and forward planning Represent the customer within our operation, ensuring their needs are translated into actionable tasks across relevant departments. Manage the relationship at all levels fostering trust and confidence in the partnership. Conduct in-person visits to the client (Europe based) approximately 4 times per year. Ensure that internal processes are aligned to meet and exceed customer expectations, with customer care and satisfaction being paramount. Candidate Profile/ qualifications:
Proven background in the ocean cruise industry, ideally having held positions such as General Manager, Head of Food & Beverage, or F&B Manager on board or in shore-based roles. This experience is essential to understand the operational and logistical nuances of cruise operations. Demonstrated experience managing key customer accounts and delivering high-level service in a partnership-based role. Strong leadership skills with the ability to motivate and develop high-performing teams. Excellent communication and stakeholder management skills – fluent in both German and English. Highly organised, efficient, and capable of navigating a complex matrix environment across internal and external stakeholders. Strategic mindset with a hands-on approach to service delivery. Credible and respected industry background
What We Offer
A pivotal role in a longstanding but dynamic and growing company with deep ties to the cruise industry. Collaborative and supportive work environment. Opportunity to shape the future of service delivery for a major cruise brand. Competitive compensation and benefits package. Hybrid Work Model – up to 2 days/week home, 3 days/week in office.
Faststream are currently looking to hire a Key Account Manager join our clients business in Germany, to lead and manage an important customer relationship - a globally recognised cruise line operator. This is a critical hire, focused on ensuring operational excellence, deepening customer trust, and driving long-term commercial growth through exceptional account leadership.
The successful candidate will act as the primary point of contact for this key customer, operating as a true strategic partner and brand ambassador, ensuring exceptional service delivery, customer satisfaction and profitability. The role will involve close day-to-day collaboration with the client’s stakeholders, as well as internal teams, to ensure seamless service delivery and the continuous evolution of the partnership.
Key Responsibilities:
Lead and manage a team of 2-5 Account Managers, providing direction, motivation, and development to ensure high standards of service delivery. Attend several weekly client meetings, covering a range of topics including: Contract volumes and pricing agreements Product specifications and service-level expectations Logistics coordination and pain-point resolution Strategic reviews and forward planning Represent the customer within our operation, ensuring their needs are translated into actionable tasks across relevant departments. Manage the relationship at all levels fostering trust and confidence in the partnership. Conduct in-person visits to the client (Europe based) approximately 4 times per year. Ensure that internal processes are aligned to meet and exceed customer expectations, with customer care and satisfaction being paramount. Candidate Profile/ qualifications:
Proven background in the ocean cruise industry, ideally having held positions such as General Manager, Head of Food & Beverage, or F&B Manager on board or in shore-based roles. This experience is essential to understand the operational and logistical nuances of cruise operations. Demonstrated experience managing key customer accounts and delivering high-level service in a partnership-based role. Strong leadership skills with the ability to motivate and develop high-performing teams. Excellent communication and stakeholder management skills – fluent in both German and English. Highly organised, efficient, and capable of navigating a complex matrix environment across internal and external stakeholders. Strategic mindset with a hands-on approach to service delivery. Credible and respected industry background
What We Offer
A pivotal role in a longstanding but dynamic and growing company with deep ties to the cruise industry. Collaborative and supportive work environment. Opportunity to shape the future of service delivery for a major cruise brand. Competitive compensation and benefits package. Hybrid Work Model – up to 2 days/week home, 3 days/week in office.
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