**Overview** We are seeking a motivated Junior Technical Business Analyst to join our team. This entry-level role is ideal for recent graduates or early-career professionals who have a strong technical foundation and a keen interest in understanding business processes and technology. You will play a key part in gathering and analyzing business requirements from stakeholders, translating them into clear technical documentation for the development team, and ensuring our software solutions align with business needs. **Responsibilities** **Requirements Gathering & Analysis** + Collaborate with end users, clients, and business stakeholders to collect, analyze, and clarify business requirements. + Analyze current business processes and workflows to identify areas for improvement or automation. + Translate business requirements into clear and detailed technical specifications or user stories for the development team. **Stakeholder Communication** + Act as a liaison between business users and technical teams, ensuring both sides have a clear understanding of requirements and expectations. + Facilitate discussions, meetings, and workshops to elicit requirements, clarify doubts, and resolve issues. + Communicate technical concepts in an accessible manner for non-technical stakeholders. **Documentation (Core Focus)** + Draft and maintain comprehensive **Business Requirement Documents (BRDs)** , **Functional Requirement Documents (FRDs)** , and **User Stories** . + Create clear and accurate **process maps** , **workflow diagrams** , and **flowcharts** (using tools like Lucidchart, Visio, or similar) to visually represent business processes, data flows, and system interactions. + Document use cases, acceptance criteria, and change requests as needed throughout the project lifecycle. + Maintain detailed meeting notes, decision logs, and action items to ensure transparency and traceability. + Organize and update documentation repositories, ensuring all project documents are up-to-date, versioned, and easily accessible to relevant stakeholders. + Develop training materials, FAQs, or user guides to support business users during rollout or transition to new systems. **Support & Collaboration** + Support the development and QA teams by clarifying requirements, workflows, and business rules during implementation and testing phases. + Participate in user acceptance testing (UAT) and help coordinate feedback from business stakeholders. + Assist in preparing presentations and reports for management or project stakeholders. **Learning & Development** + Learn about the company’s products, platforms, and business processes. + Stay up-to-date with industry trends and best practices in business analysis and technology. + Seek opportunities to improve documentation standards and processes within the team. **Qualifications** **Required Skills & Qualifications** + Bachelor’s degree in Computer Science, Information Systems, Business, or related field. + Strong technical literacy and interest in technology. + Excellent written and verbal communication skills, with particular strength in documentation and explaining complex concepts clearly. + Analytical mindset and attention to detail. + Proficiency with documentation and diagramming tools (e.g., Microsoft Word, Google Docs, Lucidchart, Visio, Draw.io). + Good organizational skills and the ability to manage multiple documents and versions. + Team player with strong collaboration and interpersonal skills. + Willingness and motivation to learn. **Preferred Qualifications** + Internship or project experience in business analysis, process mapping, or requirements documentation. + Familiarity with project management or ticketing tools (e.g., Jira, Confluence, Trello). + Knowledge of Agile methodologies and software development lifecycle concepts. + Experience with preparing user guides, FAQs, or training materials is a plus. **Additional information** + Generous leave entitlements, including birthday leave, rest day and family care leave. + Office closure for World Mental Health Day 10th October. + Additional Company closure for all 4 major festive Celebrations + Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. + Life and personal accident insurance and group hospitalization and surgery. + A hybrid working schedule and with Friday disconnects. + Rest Relax & Recharge - office closure last week of December every year. + Phone Allowance