At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

What will you do at Infobip?

You will provide user support for office IT infrastructure, workstations, and user related applications to all Infobip employees.You will try to understand computer systems and its components to be able to tell the advantages and disadvantages of different models and recommend the right one for certain purposes.You will do researching, testing and implementation of IT systems and technologies.You will be applying new technologies to improve or replace existing systems.You will be contributing to brainstorming sessions with suggestions on how to improve different services or processes.You will be collaborating with internal and external stakeholders.You will proactively share knowledge and help your colleagues, making time to support them.

More about you (qualifications):

You are an IT technician looking to develop in an international company.You have knowledge in troubleshooting Windows, MacOS or Linux operating systems and MS Office 365 cloud services.You have computer hardware and software diagnostic and troubleshooting skills.You are familiar with mass OS deployment systems such as Windows Deployment Services or Microsoft Deployment Toolkit for Windows.You understand network protocols and internet communication concepts such as DNS, DHCP, TCP/IP protocols.You have worked with end users directly or remotely.You can effectively communicate with stakeholders in the English language.You wish to work in larger teams.You have a focus on user satisfaction and experience.You can identify critical activities and assignments and adjust priorities when appropriate.You have the ability to rapidly adapt and work in a high-paced, multi-tasking environment.Additional note: If you don't fill out all of the requirements, don't be discouraged! We are opened to both beginner and experienced profiles, so if you have a keen interest for this job description and this is something you are researching and learning in your free time, feel free to apply and try your chances!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.