Kforce has a client seeking a Junior Project Coordinator & Support Specialist in Miami, FL (Florida). Franchisee Engagement & Site Surveys: * Act as the primary point of contact for franchisees to ensure they complete site surveys on time * Guide franchisees in capturing clear photos of existing cabling, POS equipment, and hardware * Follow up assertively with franchisees to secure site survey submissions Project Coordination: * Support the deployment plan by coordinating with Oracle and internal teams to ensure timely ordering of equipment based on site survey results * Monitor progress and proactively identify any risks that could delay deployments * Ensure deployment readiness for nightly rollouts (20 stores per night starting in August) Deployment Support: * Attend select deployments between 10 PM and 7 AM as part of training and quality assurance * Provide Level 1 technical support during deployments, escalating complex issues to the hiring manager as needed * Maintain documentation of all site surveys, deployment steps, and support cases Level 1 Support & Escalation: * Serve as the initial point of contact for support calls from franchisees, triaging issues and resolving or escalating as appropriate * Strive to minimize support calls through proactive communication and effective problem-solving