**Job Title** Junior People Services Advisor, North America **Job Description Summary** POSITION PURPOSE Entry-level HR Advisor in large and complex organization supporting US and Canada. This individual will be responsible for receiving, sorting, and distributing mail, both manually and using case management. Accuracy is crucial, and the ability to manage and prioritize tasks is of utmost importance. Effective communication across COEs across various platforms will be necessary. Introductory experience in HR onboarding function as available. **Job Description** **KEY ACCOUNTABILITIES** Responsible for one or more of the following: + Sort incoming mail by department, using case management + Ensuring smooth and positive transitions for new employees joining the company + Responsible to provide Shared Services Tier 1 level support + Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business + Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1. + Effectively manage workload within HR ticketing system + Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) + Communicate successfully using multiple types of technology – email, phone, messaging, etc. + Maintain direct ownership of tasks/projects + Provide satisfactory and accurate answers/resolutions to inquiries and concerns + De-escalate situations as needed + Provide updates, follow ups, and information depending on concern/issue **JOB REQUIREMENTS & QUALIFICATIONS** + 1+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience) + Experience with Workday preferred + Strong customer service skills + Enjoy working in a very fast paced environment + Organized; detail oriented; versatile + Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability + Demonstrates strong verbal/written communication skills + Demonstrates sense of urgency, prioritization, flexibility, and adaptability + Proven record of excellent internal and external customer service + Ability to work independently and demonstrate ownership of job tasks Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”