Job Title

Junior People Services Advisor, North America

Job Description Summary

POSITION PURPOSE
Entry-level HR Advisor in large and complex organization supporting US and Canada. This individual will be responsible for receiving, sorting, and distributing mail, both manually and using case management. Accuracy is crucial, and the ability to manage and prioritize tasks is of utmost importance. Effective communication across COEs across various platforms will be necessary. Introductory experience in HR onboarding function as available.

Job Description

KEY ACCOUNTABILITIES

Responsible for one or more of the following:

Sort incoming mail by department, using case managementEnsuring smooth and positive transitions for new employees joining the companyResponsible to provide Shared Services Tier 1 level supportKnowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex businessCollaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1.Effectively manage workload within HR ticketing systemMeet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Communicate successfully using multiple types of technology – email, phone, messaging, etc.Maintain direct ownership of tasks/projectsProvide satisfactory and accurate answers/resolutions to inquiries and concerns De-escalate situations as needed  Provide updates, follow ups, and information depending on concern/issue

JOB REQUIREMENTS & QUALIFICATIONS1+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)Experience with Workday preferredStrong customer service skillsEnjoy working in a very fast paced environmentOrganized; detail oriented; versatileDemonstrates critical thinking, exceptional interpersonal skills, and problem-solving abilityDemonstrates strong verbal/written communication skillsDemonstrates sense of urgency, prioritization, flexibility, and adaptabilityProven record of excellent internal and external customer serviceAbility to work independently and demonstrate ownership of job tasks

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”