What success looks like in this role:

- Incident queue monitoring and recording

- Basic knowledge on infrastructure components such as MS Windows Servers, Linux servers, network switches

- Initial support and classification, correlating events and performing initial fault diagnostic

- Routing requests to recovery groups when incidents are not resolved during initial support

- Monitoring the status and progress toward resolution of all open incidents

- Keeping affected customer informed about progress

- Escalating if necessary

- Resolution confirmation and closure of incidents

- Participate in change management preparation and communication

- Suggesting and participating in automation opportunities

- Perform daily health check on infrastructure components following predefined manuals

- Discover and document process and procedures which need to be published to the team or on the Knowledgebase.

You will be successful in this role if you have:

BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience

Key requirements:

- Ideally experience and basic knowledge in server operating systems (Windows, Linux, Citrix), server platform and network principles (TCP/IP, LAN/WAN, Routing), database solutions (SQL, Oracle)

- Education: B.E / Any Graduate / Diploma in Information Technology or Engineering

- Fluency in English

- Ability to prioritize effectively and work with sense of urgency

- Willingness to work in shifts ( 24/7 availability)

- Vendor specific certification (Cisco, Microsoft server technology related certification, ITIL) considered as an advantage - nice to have

Job specific skills:

- Numerate with attention to detail.

- Results oriented with ability to lean fast from others

- Team worker with good collaboration skills

- Good communication

- Proactive and flexible

- Reliable personality

What we offer:

- Hybrid working is supported

- Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

- Home office allowance

- Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure

- First working experience in an international and high-profile client environment

- Access to cloud and modern IT technologies

- Individual development plan and fast upskilling opportunities

- Technology upskilling opportunities to learn directly from more senior experts (L2 / L3 / Architect)

- Technical trainings and certification support

- Performance based carrier pathing and growth support

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.