This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Central Maintenance Unit (CMU) is established to centralize all static maintenances and service as a center of excellence (COE) for the function to bring in faster service, high accuracy, and lower risk by better impact analysis and high quality on Flexcube. CMU will have user profiles on each application where there is an service level agreement (SLA-NCIA) signed in between to outline the roles and responsibilities of the team/branch; understand requirements of 50+ EMEA branches, complete necessary set-up changes in test environments, test the set-up/functionalities and perform the same on production environment after agreed approvals are received. RESPONSIBILITIES AND DUTIES + Review and follow up FMS system for work orders received from customers (Citi Branches) for Flexcube + Root cause analysis of the reasons for failure within the process + Understand and agree with the branch on the requirements + Perform set-up maintenances on UAT environment + UAT execution to test requested set-up changes + Creating gold copy for the maintenances together with the Fixed Management System (FMS) requirements, UAT scripts, version-controlled maintenance screen shots, test results and signoffs + Communicate UAT results to branch O&T and OFSS, update FMS + Keep accurate MIS daily, prepare periodic reports assigned by CMU Head + Ensure procedure agreed with the SLA is followed up before maintenances performed on Flexcube production + Ensure CMU Head is kept fully informed on all operational matters, timely escalations + Continuous efforts to learn CEEMEA branches Flexcube set-ups, share knowledge with other team members to increase all teams knowledge base + Ensure that deadlines/commitments are adhered to support unit head to achieve quality and productivity goals + Ensure adherence to local and institutional regulations + Able to support production by 7/24 working model and out of regular office hours like weekends or late nights QUALIFICATIONS · University degree (Preferred) · 0-2 years of experience · Intermediate level of English · Good command of MS Office applications ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.