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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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The Junior IT Support Specialist provides technical assistance to end-users both remotely and onsite, helping resolve issues related to computer hardware, software, and applications. The role involves troubleshooting, diagnosing, and resolving problems, while ensuring smooth IT operations through effective support, documentation, and compliance with organizational policies.

Key Responsibilities

User Support

Respond to user inquiries by providing advice and assistance to resolve common IT issues.

Ensure applications, websites, and system capabilities are well understood across the business.

Support or assist in managing a help-desk team where applicable.

Data Management

Access and update information within data management systems as needed.

Client & Customer Management (Internal)

Support internal clients through standard IT support activities and assistance.

Administration

Create, update, and maintain Microsoft Office documents, databases, and departmental systems.

Fault Diagnosis and Resolution

Perform initial fault isolation and propose corrective actions for review by senior colleagues.

Provide timely support to minimize downtime and maintain service continuity.

Documentation and Backup

Draft and maintain user and technical documentation.

Create and manage backup files to ensure reliable recovery in case of issues.

Knowledge Management

Use the organization’s knowledge management system to access and apply technical information.

Operational Compliance

Adhere to company policies, IT standards, and relevant regulatory guidelines.

Seek authorization from supervisors for any exceptions to mandatory procedures.

Work Scheduling and Coordination

Plan and manage own work schedule to meet deadlines.

Coordinate with support teams and assign short-term tasks when necessary.

Personal Capability Building

Continuously develop technical and professional skills through training, coaching, and industry best practices.

Stay updated on relevant technologies, compliance requirements, and IT trends.

Qualifications & Skills

Diploma or Bachelor’s degree in Information Technology or related field.

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals, ITIL Foundation) are advantageous.

Technical Skills

Strong knowledge of computer hardware, operating systems (Windows/MacOS), and Microsoft Office applications.

Basic understanding of networking, troubleshooting, and system administration.

Familiarity with help desk software and ticketing systems. Jira is favorable

Soft Skills

Excellent problem solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to manage time effectively and work independently or within a team.

Customer-service orientation with patience and adaptability.

Experience

Matric

0–3 years of experience in IT support or related field (internships or volunteer IT work considered).

Skills

Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

14 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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