Are you looking to kick-start your career in IT? Do you thrive in solving problems and helping others with technology? If you're passionate about IT and have strong soft skills, we have the perfect opportunity for you! **Job Overview** As a **Junior IT Support Specialist** , you will play a key role in ensuring smooth operation of our IT systems. You’ll be responsible for configuring, installing, maintaining, and upgrading computer hardware and software while providing excellent support to end users. This role is perfect for someone with foundational IT experience who enjoys troubleshooting and customer interaction. **Key Responsibilities** + Set up, configure, and maintain computer hardware and software across the organization. + Ensure operating system security and perform routine updates to protect systems. + Support data recovery procedures, including scheduling and backups. + Provide operational support for a variety of IT equipment, including servers, desktops, printers, and storage devices. + Monitor system processes and assist in troubleshooting technical issues. + Deliver excellent customer service and support to end users, offering training when needed. + Identify and resolve technical challenges efficiently, escalating complex issues when necessary. + Contribute to IT policies and procedures while ensuring best practices are followed. + Provide guidance to less experienced IT staff and support colleagues as needed. + Maintain detailed knowledge of IT systems and service desk operations. + Perform additional duties as assigned, including occasional after-hours support (in line with local regulations). **What You’ll Need** + Basic IT support or related technical roles. + Strong ability to assist and train end users. + Fluent Turkish and English required + Familiarity with standard applications such as MS Office and Outlook. + Ability to diagnose and resolve IT challenges efficiently. + Works well with others and supports colleagues when needed. + Clear and professional interaction with users and team members. If you're eager to develop your IT skills and grow within a supportive environment, we encourage you to apply today! IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled