Fresenius core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Your responsibilities:
Use a case management system to track requests and transfer or escalate cases to other tiers for efficient issue resolution.
The primary goal of the Shared Service Center Specialist is to ensure effective issue resolution while maintaining high levels of customer satisfaction and operational efficiency across FME operations.
Handle intake for all HR Operations-related inquiries and escalate or share them with the appropriate parties as needed.
Ensure timely case resolution and follow through to completion to provide the best possible customer experience.
Track and monitor cases to identify root causes of recurring issues.
Communicate with customers through multiple channels, including the ticketing system, phone, and email.
Administer HR employee life cycle transactions using modern HR systems such as Workday, PeopleDoc, and others.
Our requirements:
Bachelor's degree, preferably in human resources management, business or related field
Previous experience of supporting Poland region or knowledge of Polish legislation would be a strong asset
Ability to effectively address challenging situations related to customer issues/complaints
Excellent interpersonal skills
Ability to apply sound judgment and discretion with sensitive information
Ability to operate successfully and multitask in a fast-paced environment
Excellent interpersonal skills
Ability to effectively address challenging situations related to customer issues/complaints
High energy and focus
Excellent interpersonal skills
Fluency in English language in the business environment
Our offer:
Hybrid working mode (min. 2 days per week in the office)
Private medical care in LuxMed,
PZU life Insurance (voluntary insurance)
Unlimited international travel Insurance (with a global range)
Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement (up to 70% of course reimbursement)
Studies reimbursement (up to 50% of study reimbursement)
Work abroad possibility (up to 30 days / year)
Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
Holiday allowance (up to 800 PLN / year)
Childcare refund (up to 900 PLN / year)
Glasses and contact lenses reimbursement (500 PLN per year)
Occasional gifts (e.g. 1st year anniversary gift)
Office team building activities and events