#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Job Description

Handle incoming questions and bugs reported by customers, which have been identified as issues in the OneSumX for Risk Management application.
Identify the specific issue out of the overall problem that is reported.
Reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).
Report the issues to the development team in case is a bug in the software or offer support to the customer to resolve the addressed problem.

Requirements:

Bachelor's degree in Economics or Finance with specialization in Banking, Capital Markets; Students in their final years are also eligible)Understanding of financial concepts and banking instrumentsGood knowledge of ExcelAdvanced level of English; Other languages are considered an asset

Personality / Personal traits:

Organization: Personal organization is a major factor in your successWriting capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic styleTeam playerPersevering: some issues may require repetitive trials & testsExcellent communication (written and oral) and interpersonal skillsResponsible, methodical and organizedSelf-learner: willing to learn and adapt to the dynamically changing environmentAssertive, being able to make expert decisions based on personal judgement

Our Offer

Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belongAnnual incentive plan based on division financial performance and your seniorityReferral bonus, meal vouchers, monthly allowance, gift vouchers twice a yearCorporate Health InsuranceMindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)Up to 28 days of annual leave based on seniorityWe have a strong Work from Home culture and take into consideration punctual needs and moreFlexible working schedule. You’ll find the flexibility for balance in your lifeBeing part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.