Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are proud to deliver best-in-class payment technology and software solutions.

Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides customers with an innovative, cost effective and secure payment solution to grow their business. Services include the authorization, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

Join us at a modern fintech company pioneering a new era of payment technologies.

In Greece we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides merchant acquiring services to small, medium, large and corporate merchants across Greece. Services include the authorisation, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

We are currently seeking a Junior Fraud Monitoring Specialist, reporting to the Fraud Monitoring Manager, who will be responsible for the NBG Pay fraud transaction monitoring activities, specifically, monitoring of related merchant settlement blocking activities and accounts and of databases for chargeback events, fraud events and related portfolio KPIs.

About the role

Analysis of merchant processing activity for potential suspicious or fraudulent transactions accepted by them and recommending preventive actions to Team Supervisor / Manager, i.e. daily monitoring of suspicious transactions by:

analyzing alerts in systems dedicated to transaction monitoring

monitoring of reports received from payment organizations

verifying the authenticity of transactions at card issuers (Security Check)

communicating decisions on withholding funds to the merchant

recording responses from card issuers

actioning any mitigation needed

Communicating and investigating suspicious or potentially fraudulent transactions by directly contacting merchants, obtaining and reviewing documents to verify transaction authenticity, preparing merchant communications /warnings.

Recommendation and action of payment approval or settlement suspension / blockage to merchant, amending agreement terms and conditions, or terminating the agreement on identification of suspicious, non-permitted or fraudulent transactions.

Identifying, verifying and escalating suspected cases of money laundering or terrorist financing.

Monitoring and investigation of suspicious / higher risk chargebacks

Cooperation with representatives of Payment Organizations and other institutions (Banks, Clearing Agents) to ensure the compliance and validity of card transactions

Cooperation with Law enforcement agencies

Development and participation in team projects, testing activities, continuous team process improvements and procedures.

Reporting to Team Manager / Supervisor or internal stakeholders any incidents that create/may create operational, business, financial or compliance risks for the company.

Supporting the team in assigned day-to-day operational tasks and reporting

Preparing assigned reports.

Development and regular update of team procedures and instructions.

Assessing relevant changes in the Payment Schemes regulations and initiating necessary process changes

Identifying and recommending areas for improvement and optimization.

Performing other tasks assigned by superiors.

About you

University Degree in business administration, economics, accounting or related quantitative field

0-2 years of relevant professional experience in card payment processing or transaction monitoring / fraud operations preferably within a fintech, payment institution or bank

Good command of spoken and written English (B2/C1), in particular industry vocabulary

Meticulous and accurate, with strong organisation and communication skills

Knowledge of issues related to card payment processing, transaction monitoring, or processing of card complaints

Comfortable working in a fast paced environment, with excellent organisation around critical deadlines

Ability to use professional knowledge in optimizing business outcomes, system settings and processes

Highly numerical and analytical mindset (investigative, creative, logical, problem solving, technical knowledge)

Strong computer skills, in particular: MS Excel, MS Access, MS Word, MS Power Point

Work involves early mornings and evening shifts on a rotating basis – weekend rotation may be required

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.