**Position:** Junior Customer Support Associate **Job Description:** **Junior Customer Support Associate** At Arrow, we're currently looking for a **Junior Customer Support Associate** . In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process. **Formal Business Title:** VAS Order Representative **What You'll Be Doing** + Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements + Assist Sales with overall Quote to Order activities + Responsible for post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process + Backlog Management + Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands + Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents) + Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing + Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites + Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner + Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)Job Complexity + Has developed knowledge and skills through formal training or considerable work experience + Works within established procedures with a moderate degree of supervision. + Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. **Job Complexity** + Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area. **What You'll Need** + 1 year of experience or High school graduate with equivalent related experience + Industry experience is preferred in a similar field + Must be familiarized with ERP systems + Must be familiarized with Quoting process + Must be familiarized with RMA + Must be familiarized with Expedites + Basic to intermediate knowledge of Microsoft Excel is a must + Experience supporting sales efforts + Communication skills teamwork-oriented + Ability to communicate fluently in English; knowledge of German or French is a strong plus **What’s In It for you?** + This is a full-time position + Working in a multicultural environment + Permanent contract + Other benefits – Private medical care program, Multisport card + Hybrid role \#LI-KK1 #LI-HYBRID **Location:** PL-Gdansk, Poland (Aleja Grunwaldzka) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.