**Job Summary** Join our team as a Customer Service Professional where you will leverage your expertise in MS Excel and customer service to enhance our procurement processes. With a focus on providing exceptional service you will play a crucial role in ensuring smooth operations in a work-from-home environment. This position offers the opportunity to contribute to our companys success while impacting society positively. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues efficiently. + Utilize MS Excel to analyze data and generate reports that support procurement activities. + Collaborate with team members to streamline procure-to-pay processes and improve efficiency. + Maintain accurate records of customer interactions and transactions for future reference. + Assist in the development and implementation of customer service policies and procedures. + Monitor customer feedback and suggest improvements to enhance service quality. + Coordinate with procurement teams to ensure timely delivery of goods and services. + Support the procurement team by managing vendor relationships and negotiations. + Ensure compliance with company policies and industry regulations in all customer service activities. + Contribute to the continuous improvement of customer service operations through innovative solutions. + Participate in training sessions to stay updated on industry trends and best practices. + Communicate effectively with customers and internal teams to ensure alignment on objectives. + Foster a positive work environment by promoting teamwork and collaboration. **Qualifications** + Demonstrate proficiency in MS Excel for data analysis and reporting. + Exhibit strong customer service skills with a focus on problem-solving. + Possess knowledge of procurement processes and best practices. + Show ability to work independently in a remote setting. + Display excellent communication and interpersonal skills. + Have experience in procure-to-pay processes is a plus. + Demonstrate attention to detail and organizational skills. **Certifications Required** + Microsoft Office Specialist: Excel Associate Customer Service Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.