At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

 

 

Your responsibilities would include:

 

monitoring customer accounts and detecting overdue payments

collecting and analysing data for selected payment and debt history

reaching out to customers to discuss their debts

owning the customer ledger and being responsible for keeping it clear and meeting collection targets

acting as a Business Partner to OpCos (e.g. Cash / Pre-Legal Collectors, Sales, Customer Service) in order to provide timely and accurate data and ensure effective collections

working collaboratively with other HGSS teams (Front and Back Office) to ensure effective delivery of collection processes and adherence to standards

managing customer account relationships and ensuring a high level of service is provided at all times

handling incoming and outgoing calls with customers

identifying held orders and taking appropriate actions to resolve them; managing the credit limit exceeded process in accordance with the credit policy

supporting and contributing to the delivery and implementation of continuous improvement projects in collaboration with OpCos and HGSS, in line with HEINEKEN’s standards

regularly updating the Team Leader on developments, progress, and collection issues or opportunities

driving personal development in finance-specific skills and business knowledge through implementation of a development plan

ensuring process controls, policies, and compliance requirements are followed and recommending improvements where appropriate

maintaining complete and up-to-date process documentation.

 

 

You are a good candidate if you have:

 

Portuguese language skills at C1 level

English language skills at minimum B2 level

experience in the Order-to-Cash (OTC) collections area, with a solid accounting background

understanding of the full end-to-end Order-to-Cash process and business context

experience working in a multinational environment, ideally in a Shared Services Centre

proficiency in Excel (required); experience with SAP and Cisco systems is a strong advantage

strong customer focus and ability to build and maintain professional relationships

excellent communication, negotiation, and problem-solving skills

resilience and confidence in handling resistance in a constructive and professional way.

 

 

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

 

 

We offer:
#LI-AZ1 #HYBRID