**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to help keep our clients, as well as society, a step ahead in this digitally dynamic world. Everything we do is underpinned by our **core values** of 'Teamwork', 'Foresight' and 'Clients First'. Our shared **leadership principles** of Collaboration, Engagement and Curiosity help us build a community where our people are equipped with the best resources to face new challenges. **NTT Data Greece** team is looking for a **Junior Business Analyst** in Athens to work with our clients in the **European public sector** . You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on **service monitoring, performance reporting** , and **data-driven business analysis** . As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations. **Your role:** + Support the monitoring of IT services for availability, performance, and anomalies. + Assist with incident detection, classification, and follow-up using ITIL-aligned processes. + Participate in the preparation of service performance and availability reports. + Contribute to on-demand data analysis and quality checks of service operations. + Help monitor KPIs and service levels, identifying trends and improvement opportunities. + Assist in coordinating testing activities for national and EU-wide customs applications. + Collaborate with stakeholders from EU Member States and internal teams. + Document support procedures, incident logs, and test results. + Participate in meetings and workshops as a supporting consultant. + Continuously learn and build knowledge in the domain of the client's IT systems. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Teleworking equipment allowance Udemy Account Access to Open Up mental health service ****Certification Bonus Scheme (for Technology)** **** Annual Collective Bonus (for Executives)** 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. + Up to 3 years of experience in IT service operations, business analysis, or testing coordination (internships and entry-level roles count). + Basic understanding of incident and problem management processes (ITIL familiarity is a plus). + Exposure to service reporting, performance metrics, or dashboards. + Comfortable with tools like Excel, Word, PowerPoint, Outlook. + Some knowledge of web technologies such as XML, JSON, or APIs is a plus. + Strong interest in working in an EU policy or public administration environment. + Excellent written and spoken English. **Nice to have:** + Familiarity with public sector IT systems. + Awareness of ITIL concepts or certification (Foundation level is a plus). + Knowledge of any additional EU language. + Exposure to automated testing or monitoring tools. + Experience working in a multicultural or international setting. Sounds interesting? Apply now or share it with a friend 🔹 Upon receiving an interview, you may request accommodation for any accessibility needs