**Hybrid - São Paulo** **Position Overview:** We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have an intermediate command of the English language, basic SQL knowledge, familiarity with ITIL practices, and a desire to grow in the field of IT support. **Key Responsibilities:**   •  Provide second-level support for business applications, troubleshooting issues and resolving them in a timely manner.   •  Analyze and diagnose application problems, identifying root causes and providing solutions.   •  Collaborate with developers and other IT teams to resolve more complex issues.   •  Document support activities, issue resolutions, and update application knowledge base.   •  Monitor application performance, ensuring availability and reliability.   •  Assist in the deployment of software updates, patches, and configurations.   •  Escalate unresolved issues to senior support or development teams as necessary.   •  Communicate effectively with end-users, providing clear and concise information regarding issues and resolutions. **Required Qualifications:**   •  Intermediary proficiency in English, both written and verbal.   •  Intermediate / advanced knowledge of SQL.   •  Strong analytical and problem-solving skills.   •  Excellent communication and interpersonal skills.   •  Ability to work independently and as part of a team.   •  Strong attention to detail and ability to prioritize tasks. **Desired Qualifications:**   •  Basic understanding of ITIL principles.   •  Experience with ticketing systems like JIRA, Remedy, ServiceNow, or similar. **Education & Experience:**   •  Student or graduate of a Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.   •  Prior experience in a technical support or helpdesk role is a plus. **What We Offer:**   •  Opportunity to work in a dynamic and supportive environment.   •  Career growth and development opportunities. If you are passionate about technology and eager to develop your skills in application support, we encourage you to apply and become a part of our team. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.