Company Description

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world. 

We think working here is great, but we’re understandably bias. Click here to explore Life at Octopus.

Job Description

What's in it for you?

We are looking for a proactive and enthusiastic Junior Application Support Analyst to join our growing production support team. You will play a key role in supporting a range of business-critical applications, including customer-facing websites, CRM systems, and internal portfolio management tools. 

This is a great opportunity for someone early in their IT career to gain experience in a fast-paced financial services environment, work with modern cloud-based technologies, and develop core application support skills. 

The team

You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications.

The main responsibility of the role is to support and maintain all applications including monitoring all alerts. 

What you’ll Do: 

Monitor and maintain the health and performance of business applications. Respond to and manage support tickets in a timely and professional manner. Provide support for application users, ensuring a positive user experience. Investigate and resolve basic technical issues, escalating where needed. Assist with incident resolution and document troubleshooting steps. Collaborate with senior support analysts, engineering, and infrastructure teams to resolve issues. Contribute to support documentation and knowledge base updates. Support the deployment of application changes into production environments. Learn and follow SDLC best practices for support operations. 

Qualifications

Skills & Experience: 

Required: 

Degree or equivalent qualification in Computer Science, IT, or related field. 6 months to 2 years of relevant experience (internships, placements, or previous roles). Good understanding of IT support fundamentals. Familiarity with SQL and basic querying Exposure to ticketing systems (e.g., JIRA, ServiceNow, Freshdesk). Good understanding of application lifecycle and environments (Dev, Test, Prod). Strong communication skills, both written and verbal. Customer-focused attitude and a willingness to learn. Attention to detail and problem-solving mindset. Well presented, professional and a team player 

Desirable (Nice to Have): 

Exposure to Microsoft Azure or AWS environments. #Understanding of APIs, Postman and SFTP. Familiarity with Microsoft Dynamics or other CRM systems. Knowledge of web technologies like HTML or XML. Basic scripting or automation knowledge (e.g., PowerShell or Python). 

 

Additional Information

What we offer