Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function:

Our Finance team deliver sustainable growth for our business, customers, and much-loved brands. We’re part of a $12.2 billion gross profit organisation, responsible for driving an exceptional level of performance and creating the potential for future growth.

Whether we’re utilising our digital capabilities and analytics to advise our business strategy or creating capacity to invest in the future — no two days are the same in our Finance team. Wherever your skills lie, we’ll help you to learn and develop, supporting you along the way in our inclusive culture.

About the team:

About the role:

The person in this role will be dedicated to customer service and documenting processes, resolving queries with a high degree of quality and accuracy. They receive and process different process documentation (including document generation) and enquiries using the technology and documentation provided (ARIS tool). The KMCoE modeler will have specialist knowledge on ARIS and SOP tools. This team will provide a streamlined, consistent and highly effective range of services for its customers (employee, areas, business units).

Particular focus on:

• Documenting and expanding knowledge transfer and retention

• Proactive and hard-working customer service

• Finding solutions and embedding smart results to drive continuous improvement

• Share ideas and solutions with collaborators allowing them to build their knowledge and reputation.

• building strong relationships within the markets globally and collaborators will create diversity and further stretch in the role.

Role Responsibilities:

• Delivers service to agreed performance levels and beyond. SLA targets relate to process Documentation Accuracy and Customer Satisfaction.

• Manages activities relating to Documenting process, SOP, and process discovery.

• Monitor the completion of project related to SOP and process documentation.

• Manage all queries with collaborators related to process flows via e-mail and phone.

• Manage requests related to updates, changes, creation on process ARIS flows

• Liaise with other business areas to complete processes, engage the teams to increase the usage of ARIS and support them in case of any transition

The Responsibilities is not limited to above and will involve any changes in future processes / scope of this role to ensure that the services are delivered with all the changes in knowledge Management CoE

Experience / skills required:

• Excellent customer service skills

• Fluent in English is a most. Depend on o the location Spanish and or Hungarian.

• Understands (deep knowledge is desired) of ARIS tool, Epiplex and Articulate 360.

• Ability to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.

• Working knowledge of all components of a Center of Excellence

• Ability to understand process principles and consistent application

• Ability to build great relationships across all DIAGEO

• Ensures agreed deliverables and service levels are met to defined SLA’s

• Reviews processes and provides feedback in order to assist in continuous process improvement

• Ability to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.

• Passionate about a great customer experience

• Enthusiastic team worker, able to build great working relationships across diverse styles and a variety of collaborators

• Lives and breathes accuracy and detail, gets it right first time

• Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re

supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application

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